Driven by rapid changes in technology, social media, and consumer behavior, customer service expectations continue to increase and the importance of communications and customer accessibility is ever increasing. Superior customer service experience generates customer loyalty, and ultimately profits.
In spite of the rapid rise in social media, interaction channel preferences still remain the domain of the successful traditional call center. Recent studies show that nearly 80% of consumers still prefer to speak to an individual when seeking service or assistance.
One-stop service center delivering excellent client contact experiences
Specializing in First Notice of Loss, billing, underwriting, and technical support questions
Office hours Monday-Friday 8:00am to 6:00pm Eastern Time
24/7 after hours service available for First Notice of Loss reports
Knowledgeable service professionals trained to manage both Agent and policyholder inquiries
Staff Longevity – average of 5 years of service center experience
Custom metrics to monitor and assess production and performance